8 reasons why digital transformations fail

Digital transformations can go off the rails in the best of times, but the past two years have wreaked additional havoc since employees began working remotely.

Timing being what it is, though, with organizations hyperfocused on digitization, it’s more important than ever to address issues and fix problematic projects. Organizations can’t afford to fail at digital transformations, given that “we have now entered the era of the digital business, where transformation must be part of enterprise DNA,’’ according to IDC’s 2023 FutureScape: Worldwide CIO Agenda 2023 Predictions.

IDC defines digital businesses as dynamic enterprises that should continuously evolve their operating models and the digital platforms underpinning their operations. “In this new world, IT isn’t an organization — it’s the very fabric of the enterprise,’’ the IDC report observes. “CIOs will have to find new ways to govern IT as the tentacles of digital technology extend ever deeper into the enterprise and its ecosystems.”

Here are eight reasons digital transformations continue to fail.

Transforming on the fly

When the pandemic hit in March 2020, “people looked at the challenges and came up with in-the-moment solutions” to address them, says Michael Spires, principal and technology transformation lead at Hackett Group.

Digital Transformation, IT Leadership, IT Strategy