Best and worst data breach responses highlight the do’s and don’ts of IR

In theory, enterprises should not only have security measures in place to prevent a data breach but should also have detailed plans for a response in the event of a breach. And they should periodically conduct drills to test those plans.

Industry-wide best practices for incident response are well established. “In general, you want breach responses to be fairly timely, transparent, communicate with victims in a timely manner, prevent further harm to victims as best as they can do that, and tell stakeholders what they are doing to mitigate future attacks,” says Roger Grimes, data-driven defense evangelist at KnowBe4.

However, as former heavyweight fighter Mike Tyson once said, “Everyone has a plan until they get punched in the mouth.” In other words, when a company gets hit with a serious data breach, the best-laid plans often go out the window.

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