Sears Exposed AI Chatbot Phone Calls and Text Chats to Anyone on the Web

Lily Hay Newman and Matt Burgess report Sears department stores have largely disappeared across the United States, but the brand and its appliance repair service are still in business, complete with a modern twist: an AI chatbot and phone assistant named Samantha. As the historic retailer steps into the future, though, new research shows that conversations people had with the…