If there’s an intrusion or a ransomware attack on your company, will your security team come out swinging, ready for a real fight? CISOs may feel their staff is always primed with the technical expertise and training they need, but there’s still a chance they might freeze up when the pressure is on, says Bec McKeown, director of human science at cybersecurity training platform Immersive Labs.
“You may have a crisis playbook and crisis policies and you may assume those are the first things you’ll reach for during an incident. But that’s not always the case, because the way your brain works isn’t just fight or flight. It’s fight, flight, or freeze,” she says. “I’ve heard people say, ‘We knew how to respond to a crisis, but we didn’t know what to do when it actually happened.’”