SAP has launched new AI agents and assistants across multiple domains at its SAP Connect event, saying that its October update is fulfilling the promises it made around its vision of the Autonomous Enterprise at Sapphire in May.
The SAP Autonomous Enterprise comprises capabilities in Joule Work and SAP Autonomous Suite, built on the SAP Business AI Platform. The assistants and agents, as well as Joule Studio and Joule Work, will be offered as SAP-managed products via the SAP for Me portal; their general availability begins this month.
Like many other vendors, SAP is turning its agents into a front end for its products.
While Joule used to be just a natural language-based chat client, its scope has expanded, said Manoj Swaminathan, president and chief product officer, SAP Autonomous Suite. “Joule Work now becomes one harmonized experience for anything and everything that the users can interact with, with agents backing it as part of the autonomous suite, fueled and powered by the platform,” he said.
Users can still use the traditional SAP interface if they wish to.
“Systems-of-record-based applications still will be there, but they are now provided with these agentic experiences as well as AI on apps,” he said, “so that if a customer chooses to, they can now take advantage of them either in a semi-autonomous way or a fully autonomous way.”
SAP said that Joule Work is already live with 110,000 employees within the company, and claims 20% productivity gains across finance, HR, and procurement.
At the conference, SAP showcased SAP Autonomous Suite capabilities in finance, where it can automate revenue recognition, disclosures, and trade compliance; in supply chain, where planners “can turn multi-hour disruptions into one-click resolutions across planning, manufacturing and logistics;” as well as in HR, procurement, and customer experience.
Cloud ERP updates
The latest release of the SAP-managed public cloud ERP offers deeper integration across SAP Autonomous Suite. SAP S/4HANA Cloud Public Edition now integrates with SAP Ariba and SAP Sales Cloud solutions, while links to SAP Taulia, SAP Subscription Billing, and SAP SuccessFactors will be made available before year end.
Even SAP’s on-premises offering, Cloud ERP Private, is getting the managed AI services treatment, with new integrations with Joule all delivered and maintained by SAP. It is currently available through the SAP Early Adopter Care program, with general availability planned by year-end.
Analysts displayed varying levels of enthusiasm about the announcements.
Thomas Randall, research lead at Info-Tech Research Group, was unimpressed. “SAP Connect is not giving us any breakthrough moments,” he said. “Microsoft, Salesforce, ServiceNow, Oracle, and the hyperscalers have already established comparable assistants, agent studios, multi-agent orchestration, model choice, and governance capabilities. SAP’s announcements are best understood as fast-following AI technology for business-process suites.”
However, he does see potential. “SAP’s opportunity to pull ahead lies in its positioning AI as a controlled execution layer for back-office operations,” he noted. “Few vendors can match its combination of process depth, transactional authority, industry-specific configuration, and installed footprint. This gives SAP a distinct advantage: its systems are already trusted to move money, adjust plans, release orders, and record the resulting business consequences. I look forward to seeing this advantage in action.”
Jason Andersen, principal analyst, apps, agents and automation at Moor Insights & Strategy, has a more positive view.
First, he said, SAP is showing that it can deliver as planned on the promises made at Sapphire earlier this year. “Notable are a series of task or role driven agents that will augment common roles in many enterprises such as procurement and supply chain roles,” he said.
And, he added, “There is also the backing of the SAP Business AI Platform, which will help enterprises customize these agents to the specific processes and standards for each company. This is a great way for providers like SAP to embed decades of customer understanding within agents but also enable customers to tune them to suit their needs. While the more specific agents get a lot of attention, I also think that SAP’s advances with Joule Studio and Desktop can help workers deliver SAP capabilities in the context of common business remain notable.”
Risk management
However, independent technology analyst Carmi Levy cautioned that there is a wide gap between plans and reality. “As agentic tools draw ever closer to core organizational workflows, enterprise decision makers face amplified concerns around data integrity, privacy, and accuracy,” he said. “Elevated agentic risks should be a primary concern for SAP shops, while SAP’s third-party integration should raise alarm bells among leaders worried about guardrails being violated across the organization.”
While SAP’s announcement goes into significant detail explaining how tightened protocols around authentication, governance, and identity management ensure agents won’t exceed defined limits, he said, it fails to address agents’ vulnerability to new forms of attack such as model injection that organizations must now deal with.
“Agentic AI is already rewriting the cybersecurity playbook for all enterprises, and vendors owe it to customers to explicitly explain how they intend to mitigate the risk,” he said.
“Automated AI agents will ultimately rewrite how work gets done in the same way earlier technologies, like PCs and smartphones, similarly rewrote the rules of modern work,” he said. “But AI agents introduce enough additional baggage into the equation that handing entire processes over to automation at this fraught moment in their development is hardly the recipe for C-Suite harmony.”